Delivery & Return

We offer same-day delivery service to all over Dubai for orders made with Express Delivery options at the checkout.

sound town delivery

Delivery Options Overview


Express Delivery: Express Delivery is available for Dubai and Sharjah only and it takes 2 - 8 hours to be delivered. *Subject to Stock Availability. The cost of express delivery is AED 50.

Normal Delivery: Normal Delivery is available for all Emirates, and it takes about 1 - 2 Days to be delivered. *Subject to Stock Availability. The cost of Normal Delivery is AED 15.

International Delivery: Cash on Delivery is not available for International Delivery hence the order received for International orders will be processed within 1-3 days from the date of order receipt. The delivery cost will be obtained directly from the courier company and shared to the customer for the final payment. The mode of payment for international orders is Online payment or Bank Transfer only.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Delivery within UAE

Express delivery - Get it in 3-5 Hours

Orders received before 1 PM will be delivered same day.

Express delivery is available in Dubai and Sharjah.

Cost of Express Delivery for Dubai and Sharjah

AED 50

Next-day delivery: Get it next day

Orders received with Normal Delivery option

AED 15

Delivery will be made within 24 Hours.

Please feel free to reach us via WhatsApp or via phone if you experience any delay in receiving your order. 

Delivery within GCC Countries

Standard delivery - Small Items

Standard Delivery to GCC Country

AED 280

Delivery will be made by courier within 4-5 days

Delivery of Large Items

We will provide the estimated quote from the courier company once you let us know about the product.

Please contact us via what's app or email us to know the exact shipping cost for the item that you want to order from GCC Countries.

If you are ordering from outside the UAE, please always get in touch with our customer service team to check the exact shipping cost so that you can get your order without any hassle.

Exchange or Return of Goods

At Audio Shop Dubai by Sound Town Electronics, we strive to provide you with the best musical instruments and audio equipment. If, for any reason, you received a defective product or not as per the description mentioned on our website, we offer a return or exchange of the items purchased from us. 

Conditions for Returns and Exchanges:

  • Return Window: You may return or exchange your purchase within 7 days from the date of delivery.

  • Product Condition: The item must be in its original, unused condition and returned in its original packaging with all accessories and documentation included.

  • Return Authorization: Prior to returning any item, please contact our customer support team to obtain a return authorization (RA) number. Returns without an RA number may not be processed.

How to Initiate a Return or Exchange:

  1. Contact Us: Get in touch with our customer support team by email or phone to initiate the return or exchange process.

  2. Provide Details: Please provide your order number, contact information, and details about the item you wish to return or exchange.

  3. Receive RA Number: Our customer support team will provide you with a return authorization (RA) number and instructions on how to return the item.

  4. Pack and Ship: Safely pack the item in its original packaging and ship it to the address provided with the RA number.

Refund or Exchange:

  • Upon receiving and inspecting the returned item, we will process your refund or exchange based on your preference.

  • Refunds will be issued to the original payment method used during the purchase.


Does the product I am buying comes with warranty?

Yes, all the products that you are buying with us come with a 1-year warranty. The warranty covers manufacturing defects but not physical damage to the product.

How can I get in touch with customer support for inquiries or assistance?

You can contact our customer support team through our website, phone, or by visiting our store. We're here to assist with any questions or concerns you may have.

What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, and cash for in-store purchases. Online orders can be paid for using secure payment gateways.

I am a tourist staying at the hotel, Do you deliver items to my hotel?

Yes, we offer delivery services to hotels in Dubai. If you're a tourist staying at a hotel, you can place your order with us, and we will coordinate with your hotel's front desk to ensure that the items are delivered to your room or held at the front desk for your convenience. Please provide us with the necessary details, such as your hotel's name, room number, and any specific instructions to make the delivery process as smooth as possible. Enjoy your stay in Dubai, and we're here to assist with any audio equipment or musical instrument needs you may have!

Do you offer professional audio consulting services for setting up sound systems?

Absolutely, our experts can provide guidance and recommendations for setting up sound systems, whether it's for personal use, events, or venues. We offer consultations to meet your specific needs.

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Looking to purchase for your business? We offer comprehensive pricing on bulk orders!

Looking to purchase for your business? At Audio Shop Dubai, we understand the unique needs of businesses, event organizers, and professionals who require audio equipment in larger quantities. That's why we're pleased to offer special pricing and tailored solutions for bulk orders.

Whether you need a set of high-quality headphones for your team, a series of amplifiers for an event, or an array of speakers for your venue, we're here to accommodate your requirements. Our extensive inventory, which includes top audio brands and equipment, ensures that you have access to a wide selection of products to choose from.

Additionally, our team of experts is available to provide guidance and recommendations to help you select the right equipment that suits your business needs. We aim to make the process of ordering in bulk as convenient and cost-effective as possible. Please get in touch with us to discuss your specific requirements, and let us tailor a solution that matches your business's audio equipment needs.