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Refund Policy

RETURNS – AUDIO SHOP DUBAI BY SOUND TOWN ELECTRONICS


DELIVERY/ SHIPPING POLICY

Delivery of any available product will be made within 24 hours of the order. Customers will be informed via email or call / what’s app about the delivery.

Deliver will be made by our courier partner Teamex Courier all over UAE. The standard shipping charge is AED 20.

Refund Policy

  • The wrong product was sent by the merchant.
  • The product is defective.
  • The product was damaged in shipping.
  • The product is tampered.

 Refunds will be done only through the Original Mode of Payment.

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, Unopened.

Return and Refund will not be offered in case of the following:

  • Sound Mixer, Speakers, Microphones, Wireless Device that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any claim after 30 days of delivery.

Cancellation Policy

The order can be cancelled within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

Please contact us at sales@soundtowndubai.com for any concerns or clarifications.